Shipping Policy
Fast • Safe • Insured Delivery
At Nyarah Jewels, we partner with India's most trusted logistics providers to ensure your jewelry arrives safely, quickly, and in perfect condition. This Shipping Policy outlines our delivery process, timelines, charges, and guarantees.
Our Shipping Partners
We trust only the best logistics providers to deliver your precious jewelry:
Primary Partner: Velocity Express
- Fast, reliable domestic delivery across India
- Real-time tracking for all shipments
- Dedicated customer support
- Safe handling of premium items
- Coverage: All major cities and towns in India
Secondary Partner: Delhivery
- India's largest logistics network
- Extensive reach to 19,000+ PIN codes
- Advanced tracking and monitoring
- Professional handling standards
- Coverage: All-India delivery capability
Both partners are certified, insured, and adhere to strict quality standards for handling precious items like jewelry.
Shipping Coverage & Delivery Areas
Where We Ship:
- All-India Delivery - We ship to virtually every city, town, and village in India
- Metro Cities - Mumbai, Delhi, Bangalore, Hyderabad, Pune, Kolkata, Chennai, etc.
- Tier 2 & 3 Cities - Aurangabad, Nashik, Indore, Vadodara, Surat, Jaipur, etc.
- Remote Areas - Available in most PIN codes across India
Areas with Extended Delivery:
Some remote or hilly areas may take 5-7 additional business days for delivery. We'll inform you if your location falls under this category.
Shipping Timelines
Standard Delivery
Delivery Timeframe: 3-5 business days (from date of dispatch)
- Order placed: Day 0
- Order verified & payment confirmed: Day 0-1
- Jewelry packed and handed to courier: Day 1-2
- In transit: Day 2-5
- Delivery: Day 5-7
Note: Orders placed after 5 PM IST will be processed the next business day. Weekends and public holidays may extend timelines by 1-2 days.
Express Delivery (Available in Select Cities)
Delivery Timeframe: 24-48 hours (from date of dispatch)
Available in: Mumbai, Pune, Bangalore, Delhi, Hyderabad, Kolkata, Chennai, and surrounding areas
Additional Charges: ₹200-500 (depending on location and order value)
Note: Express delivery is not available for all items or locations. Availability will be confirmed at checkout.
Same-Day Delivery (Limited Availability)
Delivery Timeframe: Same day (orders placed before 11 AM IST)
Available in: Aurangabad and Pune city limits only
Additional Charges: ₹300-500
Note: Same-day delivery requires online payment confirmation by 11 AM. Limited availability—check at checkout.
Shipping Charges
Complimentary Shipping
- Free Delivery on orders above ₹1,000 across India (standard delivery)
- Free Delivery on all orders from our stores (in-store pickup available)
Shipping Cost Breakdown
| Order Value | Standard Shipping | Express Shipping | Same-Day (Select Cities) |
|---|---|---|---|
| Below ₹500 | ₹75-150 | N/A | N/A |
| ₹500-₹999 | ₹50-100 | ₹200-300 | N/A |
| ₹1,000+ | FREE | ₹150-250 | ₹300-500 |
Note: Shipping charges vary by PIN code and destination city. Final charge will be displayed at checkout before payment.
How Your Order Is Shipped
Order Confirmation
Day 0-1
Your order is received and verified. Payment is confirmed. We send you confirmation via email/WhatsApp.
Packing & Quality Check
Day 1-2
Your jewelry is carefully inspected. Each piece is checked for defects. Beautifully packaged with thank-you card.
Hand-Off to Courier
Day 1-2
Package handed to Velocity Express or Delhivery. You receive tracking number via email and WhatsApp.
In-Transit
Day 2-5
Your package is on its way! Track in real-time using the tracking number. Updates sent at key milestones.
Delivery
Day 5-7
Package arrives at your doorstep. Signature required. You receive delivery confirmation.
Post-Delivery
After Delivery
Delivery confirmation sent via email/WhatsApp. Our team may follow up to ensure satisfaction.
Tracking Your Shipment
Real-Time Tracking Features:
Provided via email and WhatsApp after dispatch
Click the tracking link to see live updates
Major milestones sent as SMS alerts
Real-time delivery status on WhatsApp
Comprehensive tracking information via email
How to Track Your Order:
- Check Your Email/WhatsApp - We send tracking details immediately after dispatch
- Click the Tracking Link - Opens the courier's tracking portal
- Enter Your Details - Some couriers may ask for order number or PIN code
- View Live Status - See real-time location and estimated delivery date
Safe Packaging & Handling
How We Ensure Safe Delivery:
- Premium Packaging - Jewelry packed in branded boxes with protective padding
- Secure Wrapping - Each piece individually wrapped with care
- Insured Shipment - All packages covered by insurance for full value
- Anti-Theft Measures - Discreet packaging to prevent theft
- Temperature Control - Protected from extreme weather during transit
- Fragile Stickers - Clear "Handle with Care" labels on all packages
- Signature Required - Delivery requires recipient signature for security
Packaging Includes:
- Nyarah Jewels branded box
- Protective cushioning and bubble wrap
- Jewelry care instruction card
- Personalized thank-you message
- Return shipping label (if applicable)
What If My Order Doesn't Arrive?
Order Status Checks
Before Filing a Claim:
- Check Tracking Status - Use your tracking number to verify delivery status
- Contact Courier Directly - Call the courier's customer service with your tracking number
- Wait 24 Hours - In rare cases, delivery attempts may be delayed by 24 hours
- Check with Neighbors - Courier may have left package with a neighbor
If Package Is Lost or Not Delivered (After 7 Days)
Step 1: Report the Issue
Contact Us Within 24 Hours:
- Email: support@nyarah.in
- WhatsApp: +91-8799905159 / +91-9607428000
Step 2: Provide Details
- Order number
- Tracking number
- Delivery address
- Date order was placed
Step 3: Our Action
- We'll investigate with the courier partner
- Courier will investigate with delivery agent
- Investigation typically takes 5-7 business days
Step 4: Resolution
- If package is found: Redelivered immediately
- If package is lost: Full replacement or refund (per your preference)
- Refund processed: Within 10 business days
If Package Arrives Damaged
Step 1: Document the Damage
Take clear photos/videos showing:
- Damaged packaging
- Damage to jewelry
- Overall package condition
Step 2: Contact Us Within 24 Hours
- Email: support@nyarah.in with photos
- WhatsApp: +91-8799905159 / +91-9607428000 with images
- Include order number and tracking number
Step 3: Keep Original Packaging
Don't discard the box or courier materials.
Step 4: Our Action
- We'll verify the damage claim
- Courier will investigate
- We'll offer replacement or refund (typically replacement preferred)
Step 5: Resolution Timeline
24-48 hours for approval, 5-7 days for replacement dispatch
Delivery Exceptions & Special Cases
Delivery Refused
If recipient refuses delivery:
- Package will be returned to Nyarah at your expense
- Refund will be processed after receiving the package back (5-7 days)
Wrong Address Provided
If you provide an incorrect address:
- We are not responsible for misdelivery due to incorrect address
- Please double-check your address before confirming your order
Contact Us
Need Help with Shipping?
📧 Email: support@nyarah.in
📞 Phone / WhatsApp: +91-8799905159 / +91-9607428000
🏢 Address:
Nyarah Jewels
Bafna Nisha Plaza
Jalna Road, Aurangabad
Maharashtra 431001
We look forward to serving you with excellence!
Thank you for choosing Nyarah Jewels. Your jewelry is our responsibility. Your satisfaction is our priority.